News : Qualfon Appoints Antonio Malone to Lead Operations in Fort Collins, Colorado
Fort Collins, CO, USA, July 25, 2016 -- Antonio Malone Pic 1Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced the appointment of Antonio Malone as Site Director to lead operations at the contact center in Fort Collins, Colorado. As site director, Malone will direct and oversee all operations and administrative activities with the support of functional managers both locally and at the corporate level.
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Malone has more than 15 years of BPO experience managing customer care programs and client service operations. He has a vast knowledge in contact centers, customer relations and satisfaction, business plans, staff development, technical support, telephone skills, training programs and more. Mr. Malone holds a master’s degree in management and leadership from Webster University and a bachelor’s degree in paralegal studies from the University of Memphis.
"We are pleased to welcome Antonio to the Qualfon family," said Christina Morris, President, Qualfon. "He is extremely talented and has proven capabilities in developing valuable relationships that work to creatively resolve issues and build environments focused on continued improvement. We’re confident in his ability to find common ground and achieve win-win outcomes, so we’re excited to make him a part of the leadership team."
Posted by Veronica Silva Cusi, news correspondent
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Wednesday, July 27, 2016