News : Qualfon Employees Partner with Boys & Girls Club
Kootenai County, ID, USA, Aug 8, 2016 -- Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, and more than 85 employees in North Idaho are volunteering their spare time to benefit hundreds of children participating in the Summer Youth Program at the Boys & Girls Club of Kootenai County. Serving as many as 300-400 children daily, the program depends largely on grant funding and volunteers. Qualfon volunteers contributed 480 hours of service during the months of June and July, and that total is expected to rise as participation continues in August.
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"In every community, boys and girls are left to find their own recreation and companionship in the streets, particularly during the summer months. So, the Boys & Girls Club offers a very affordable summer program that gives our youth a safe place to participate in sports, educational activities, field trips, mentorship, and so much more," said James Woodruff, Mission Coordinator, Qualfon. "There is a strong need for this service in our community. Plus, this cause speaks to the hearts of our employees, so we have seen a large number of hours donated."
A team of Qualfon employees known as the Funky Bunch started volunteering in June and their lead spurred followers. Other teams including Game of Phones, The Lollipop Guild, and The Untouchables all followed suit. At the Boys & Girls Club, the children are divided into groups by age. These groups rotate through different activities stations such as art and sciences, physical education, as well as games and outdoor activities. Volunteers chose either an activity or an age group and join in on the fun.
"Children and teens need to know that someone cares, and this is a fun way for employees to give back to the community, get some exercise, and show the kids some love. The 480 hours of service is truly remarkable! To quote Steve Jobs, ‘Great things are never done by one person. They’re done by a team of people.’ We owe a huge thanks to our volunteer teams," added Woodruff.
Posted by Veronica Silva Cusi, news correspondent
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Tuesday, August 9, 2016