News : Qualfon Presents Hero Award to Supervisor who Saved Employee from Carbon Monoxide Poisoning
Washington January 18, 2016 -- Qualfon, a a people-driven business process outsourcing (BPO) company and global provider of contact center services, presented a supervisor with a Hero Award after she saved an employee from carbon monoxide poisoning.
Heidi Priest, a contact center supervisor at Qualfon Liberty Lake, Washington, had a feeling that something wasn’t right after she spoke with a customer service agent who had called in sick to work. Trusting her intuition, Priest called the authorities and asked them to do a welfare check on the sick employee. When the police arrived, they discovered that the employee was suffering from carbon monoxide poisoning as a result of a malfunctioning furnace.
"Heidi’s quick actions and great instincts prevented poisoning and saved our employee’s life. It’s not every day that you have the opportunity to impact someone’s life in such a positive way, let alone save it. We couldn’t be more proud to have Heidi in our Qualfon leadership team," said Matthew Carleton, Site Director at Qualfon Liberty Lake.
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Priest’s keen awareness serves as a reminder of the dangers of carbon monoxide (CO) gas which kills 400 people every year, according to the Centers for Disease Control (CDC). The poisonous gas is produced as fuel burns in furnaces, cars, small engines, stoves, gas grills, lanterns, and fireplaces, and it affects humans and animals that breathe it. Poisoning is often overlooked because symptoms are described as "flu-like," prompting the person to go to bed without serious cause for alarm. Symptoms include headache, dizziness, upset stomach, vomiting, chest pain, and/or confusion. Installing a carbon monoxide detector in the home is the best way to prevent poisoning, and the CDC has a list of other prevention tips.
Priest is the first person to receive Qualfon’s Hero Award.
Posted by Laura Collins, Editorial Management
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Wednesday, January 20, 2016