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News : Qualfon Presents Hero Award to Supervisor who Saved Employee from Carbon Monoxide Poisoning
Washington January 18, 2016 -- Qualfon, a a people-driven business process outsourcing (BPO) company and global provider of contact center services, presented a supervisor with a Hero Award after she saved an employee from carbon monoxide poisoning.
Heidi Priest, a contact center supervisor at Qualfon Liberty Lake, Washington, had a feeling that something wasn’t right after she spoke with a customer service agent who had called in sick to work. Trusting her intuition, Priest called the authorities and asked them to do a welfare check on the sick employee. When the police arrived, they discovered that the employee was suffering from carbon monoxide poisoning as a result of a malfunctioning furnace.
"Heidi’s quick actions and great instincts prevented poisoning and saved our employee’s life. It’s not every day that you have the opportunity to impact someone’s life in such a positive way, let alone save it. We couldn’t be more proud to have Heidi in our Qualfon leadership team," said Matthew Carleton, Site Director at Qualfon Liberty Lake.
Priest’s keen awareness serves as a reminder of the dangers of carbon monoxide (CO) gas which kills 400 people every year, according to the Centers for Disease Control (CDC). The poisonous gas is produced as fuel burns in furnaces, cars, small engines, stoves, gas grills, lanterns, and fireplaces, and it affects humans and animals that breathe it. Poisoning is often overlooked because symptoms are described as "flu-like," prompting the person to go to bed without serious cause for alarm. Symptoms include headache, dizziness, upset stomach, vomiting, chest pain, and/or confusion. Installing a carbon monoxide detector in the home is the best way to prevent poisoning, and the CDC has a list of other prevention tips.
Priest is the first person to receive Qualfon’s Hero Award.
Posted by Laura Collins, Editorial Management
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global provider of contact center services and back-office processing
Published: Wednesday, January 20, 2016