News : Qualfon Visit by Ministry Unearths Poor Facilities, Health and Safety Issues
Georgetown, Guyana, Dec 18, 2015 -- Qualfon employees spoke out about inadequate facilities and poor safety measures, when Minister within the Ministry of Social Protection Simona Broomes and a team visited their Goedverwagting, East Coast Demerara worksite.
Broomes, under whose mandate labour matters fall, engaged staff at the different levels of the call centre separately.
Among the issues raised were junior staff being allotted a 25-minute lunch break by the company. This the minister cited to be a breach of the laws of Guyana, which stipulate an hour for lunch in the Labour Act.
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Posted by Veronica Silva Cusi, news correspondent
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Monday, December 21, 2015
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