News : Qualfon’s Acquisition of Center Partners Recognized
Nov 18, 2014 -- Qualfon, a business process outsourcing (BPO) and call center service provider, announces that its acquisition of Center Partners was recognized by the Global M&A Network as the small-market deal of the year for 2014. Headwaters MB, the company that advised Qualfon in its acquisition of Center Partners, was named the winner of the Americas M&A Atlas "Deal of Year" Award in the small-market category, specifically for Qualfon’s acquisition of Center Partners from Kantar, a subsidiary of WPP Group.
The M&A Atlas Awards validate corporate growth and the private equity investment strategies, as well as the organization brand leadership position for successfully executing value-generating transactions in the North and South Americas. Headwaters MB accepted the award at the annual Americas M&A Atlas Awards ceremony, held on October 30, 2014 in New York.
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"We think that the team from Center Partners is a terrific addition to the Qualfon family," said Mike Marrow, CEO of Qualfon. "With the help of Headwaters MB, we found a great company that expanded our footprint, client base, and service offerings. It literally was the perfect fit for us and for Center Partners."
Posted by Veronica Silva Cusi, news correspondent
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Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".
Published: Wednesday, November 19, 2014