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News : Quality Assurance Calibration Software Drives Efficiencies, Value in Call Centers
Columbus, OH, April 3, 2014 -- Weber Associates announces the worldwide release of QA Calibrate, an automated software tool for call centers that keeps Quality Assurance Evaluators better calibrated.
Weber Associates developed QA Calibrate to address two key areas that improve calibration for inbound and outbound call centers: training and measurement.
"The problem is that in conventional quality programs, effective calibration is hard," said Peter Beaupre, Principal and Inventor at Weber Associates. "But if you leverage the right technology to reduce labor-intensive calibration meetings and provide more objective inspection of quality, you can elevate your quality program to a strategic partnership."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
About Weber Associates:
Weber Associates is a Columbus, OH based consulting firm. The company delivers customer-centric strategies and drives execution of those strategies at the frontline with call center, field sales, marketing and quality assurance programs and software. Weber Associates works with companies of all sizes, helping them deliver on their customer promise in every touch point they have with their customers.
Published: Monday, April 7, 2014