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News : Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Center

#contactcenterworld, @Qualtrics

Salt Lake City, UT, USA, May, 2024 – Qualtrics, a provider and creator of the experience management category, unveiled new AI-powered innovations across XM for Customer Experience™ empowering organizations to understand and build connections at scale, with every customer, and personalize the customer experience at speed and scale across every channel.

These new solutions, powered by Qualtrics(R) AI, create an empathetic, humanized experience by helping organizations understand the sentiment, satisfaction, effort, expectations and preferences for every customer. This leads to strong customer loyalty that accelerates revenue growth and reduces operating costs.

Research from Qualtrics and ServiceNow revealed 80% of customers said they have switched brands because of poor customer experience, and 43% of respondents said they were at least somewhat likely to switch brands after only a single negative customer service interaction. However, since 2021, the share of consumers providing feedback directly to the companies they buy from following a very bad experience has fallen by 7.2 percentage points.

"Fueled by our $500 million commitment to AI innovation, Qualtrics is making it easier than ever for customer experience teams to rapidly and meaningfully deliver the superior, personal, and human experiences their customers are looking for," said Brad Anderson, President of Product, UX and Engineering at Qualtrics. "With these new purpose-built AI capabilities, Qualtrics is at the forefront of an exciting new age of experience management, giving organizations, including Hilton and Motorola Solutions, the power to improve every experience in the moment, across every channel that matters."

For Motorola Solutions, a global leader in safety and security technologies, enhancing its global digital experiences is a priority. Using the digital solutions within Qualtrics XM for Customer Experience™ suite, Motorola Solutions is optimizing its web and eCommerce experiences to drive stronger web traffic and conversion rates while improving its customers’ overall satisfaction.

#contactcenterworld, @Qualtrics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.qualtrics.com


About Qualtrics XM:
Company LogoQualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
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2024 Buyers Guide Recording

 
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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