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News : Qualtrics and Bain Expand Partnership to Transform Customer and Employee Experiences

#contactcenterworld, @Qualtrics, @BainAlerts

Salt Lake City, UT, USA, May 2, 2024 - Qualtrics, a provider and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter Score(R) and Net Promoter System(R), announced an expanded go-to-market partnership that integrates Bain's customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences.

This expanded partnership will combine Qualtrics' AI-powered solutions with Bain's expertise advising clients on how to deliver sustainable, profitable growth by maximizing customer value. 

Through the expanded partnership, Bain and Qualtrics will enable organizations to instrument all elements of customer and employee experience journeys more effectively, and embed learning and action into the organization's operating rhythms.

"Deeper customer loyalty and higher NPS are keys to accelerating revenue and profit growth," said Brad Anderson, President of Product, UX and Engineering at Qualtrics. "Qualtrics and Bain are at the forefront helping organizations across the globe unlock the significant value of customer experience, and together are uniquely positioned to help organizations deliver greater impact in today's AI world."

"Bain research has shown that enduring loyalty leaders—companies that lead their industries in Net Promoter Score(R) or satisfaction rankings for three or more years—grow revenues more than twice as fast as their industry peers. By combining Qualtrics' outstanding experience analytics software, Bain's customer strategy expertise, and both firms' extensive AI skills, we will continue to create innovative delivery approaches to help our clients deliver more value to their customers, grow the value of their customer base, and set new standards of customer-centric excellence," said Rob Markey, a partner at Bain & Company and a leader in the firm's Customer Strategy & Marketing practice.

#contactcenterworld, @Qualtrics, @BainAlerts

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Qualtrics XM:
Company LogoQualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
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About Bain & Company:
Company LogoBain & Company is a management consulting firm headquartered in Boston, Massachusetts.
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Today's Tip of the Day - Service Standards

Read today's tip or listen to it on podcast.

Published: Monday, May 6, 2024

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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