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News : Qualtrics and Kantar Extend their Customer Experience Partnership to Include Employee Experience Offering

#contactcenterworld, @Qualtrics

Salt Lake City, UT and Seattle, WA, USA, Sept, 2018 -- Qualtrics, a provider in experience management,  announced an expansion of its strategic partnership with Kantar. Previously focused primarily on customer experience, the partnership will now extend to provide deep employee experience insights, actionable intelligence, and expertise by combining Qualtrics' Employee Experience (EX) solution with the consulting expertise of Kantar TNS' consulting service and expertise.

The Qualtrics XM Platform helps organizations manage the four core experiences of business: customer, employee, product, and brand experience. By extending the partnership, the two companies will help accelerate the ability of organizations to manage the full experience lifecycle. In today's experience economy, that has never been more important.

"There is a massive gap between the experiences employers offer today and the experiences a new generation of employees expect," said John Torrey, Chief Corporate Development Officer at Qualtrics. "Organizations must improve the experiences for employees and customers across the entire lifecycle to gain a deep understanding of the experiences people want."

"We've shown that brands who create disruptive, differentiated and connected customer experiences consistently grow," said Stephen DiMarco, Chief Digital Officer Insights Division at Kantar. "We are thrilled to expand our partnership with Qualtrics to provide a holistic offering that links brand promise to customer and employee experience. Our combined offering with help organizations identify, optimize and activate employee insights for lasting engagement and maximum return."

#contactcenterworld, @Qualtrics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Qualtrics XM:
Company LogoQualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
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Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Published: Monday, September 24, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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