Salt Lake City and Seattle, March, 2019 -- The Experience Management Summit, Qualtrics, a provider in experience management, announced a series of innovations that will continue to accelerate the customer experience (CX) industry, improving how brands manage and optimize their customer experiences.
"Successful CX programs of the future will be able to hear and understand every customer, at every meaningful moment of their journey and bring that experience data, together with operational data, and turn it into actionable insights suggesting the right next steps for managers or frontline employees to take," said Webb Stevens, Vice President of CustomerXM, Qualtrics. "But programs can't stop at insights. Successful organizations share insights across the entire organization, within the tools and processes they use every day, to close gaps and optimize their experience programs."
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Posted by Veronica Silva Cusi, news correspondent
About Qualtrics XM:
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Monday, March 11, 2019
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