Salt Lake City, UT and Seattle, WA, USA, Feb. 6, 2020 -- Qualtrics, a provider in customer experience and creator of the experience management category, announced the appointment of customer experience (CX) industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global strategy, growth, delivery, and operations of Qualtrics' customer experience offerings.
"Every organization in the world is a customer experience organization whether they know it or not. It has never been more important to get the customer experience right," said Ryan Smith, co-founder and CEO of Qualtrics. "As Qualtrics moves into the next phase of our business, we could not be more excited to have Brian Stucki moving into this global leadership position. He brings to the role a unique combination of CX practitioner experience and product and service delivery expertise that will serve our customers very well. He has incredible experience working with some of the most sophisticated global enterprises and helping executives accelerate their experience management programs. Under his leadership, Qualtrics has achieved the highest satisfaction and retention rates of anyone in the CX industry."
A longtime CX industry expert, Stucki joined Qualtrics in 2015. Previously, as head of global customer success, Stucki led the company's recurring business across all product lines and partnered closely with Qualtrics' largest customers. Stucki also brings in-depth experience building and leading Qualtrics' technology delivery and services teams. Prior to Qualtrics, he was a management consultant at Bain & Company overseeing CX engagements for various global and Fortune 500 clients. Stucki holds an MBA from Duke University.
"CustomerXM is essential to every business, because it drives key outcomes across organizations," said Brian Stucki, Executive Vice President and General Manager of CustomerXM, Qualtrics. "Customer expectations are changing faster than ever, and to be successful, organizations have to stay ahead of the experience curve. At Qualtrics, we are creating groundbreaking CX solutions and products to help leaders across organizations master the four core experiences of business and ultimately deliver on their brand promise."
Posted by Veronica Silva Cusi, news correspondent
About Qualtrics XM:
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Friday, February 7, 2020