News : Qualtrics Introduces Mobile In-App Software Development Kit for Customer Experience Platform
Salt Lake City, UT and Seattle, WA, USA, May 7, 2018 -- Qualtrics, a provider in experience management, announced the availability of a mobile in-app software development kit (SDK) available for its Qualtrics Customer Experience (CX) Platform.
The Qualtrics mobile in-app SDK, available for iOS and Android platforms, and accompanying designer portal, enables brands to quickly and easily build branded customer feedback experiences that originate directly from the brand's own mobile app.
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"Digital is becoming the backbone to customer relationships," said Bruce Temkin, managing partner of the Temkin Group. "If companies can't make an emotional connection online, then they'll struggle to attract and retain customers."
"It was fantastic to be able to integrate the same survey that we use across our other channels into our app as well," said Jayson Bell, lead experience designer at Vector Limited, the largest distributor of electricity and gas in New Zealand. "This has given Vector the ability to gather an experience score from any of our users, regardless of their chosen channel."
Posted by Veronica Silva Cusi, news correspondent
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