#contactcenterworld, @Qualtrics
Provo, UT & Seattle, WA, USA, July 19, 2023 - Qualtrics, a provider and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences.
XM/os2 harnesses the power of Qualtrics AI and new generative AI capabilities and a database of human sentiment to deliver personalized content and real-time recommendations across every product, for every user.
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"AI’s ability to understand human emotion and continuously learn from experiences has the potential to make business more human, not less," said Qualtrics CEO Zig Serafin. "XM/os2 brings the power of AI to every part of the Qualtrics platform, giving our customers entirely new ways to personalize experiences at scale and build deeper, more meaningful relationships with their customers and employees."
"Most companies are really good at the quantitative side, but the enrichment comes from layering qualitative feedback on top of that," said Christina Sansone, VP, CX Transformation at DISH Network. "Qualtrics Video Feedback, enhanced with generative AI, provides a whole new user experience that simplifies our analysis, saves time and makes the voice of the customer even more accessible and clear so we can take the right actions to improve our products and experiences."
#contactcenterworld, @Qualtrics
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Qualtrics XM:
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Thursday, July 20, 2023
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