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News : Qualtrics Named Top Rated Customer Experience Management Platform by TrustRadius

#contactcenterworld, @Qualtrics

Salt Lake City, UT and Seattle, WA, USA, Feb, 2018 -- Qualtrics, a provider in research and experience management, was honored as a 2018 Top Rated Customer Experience Management Platform by TrustRadius, a  review platform for B2B technology.

The TrustRadius' awards are determined solely through verified user satisfaction scores, without analyst influence or bias. Qualtrics earned a Top Rated award based on praise from over 180 reviews and ratings highlighting Qualtrics' flexibility and user-friendly features.

"We are thrilled to be honored by TrustRadius' widely respected ratings, and by the reviews that highlight how customers are benefiting from our comprehensive Experience Management Platform," said Webb Stevens, vice president, customer experience team at Qualtrics. "We help our customers find the CX solution that is right for them, ranging from providing our software and best practices, to providing full-service implementation support from our award-winning CX experts."

"Though there are many different approaches to managing the customer experience, getting feedback directly from customers is a tried and true method. Qualtrics has earned its top-rated status in the customer experience management category as a direct result of its own customers' feedback about their experiences with Qualtrics on TrustRadius," said Megan Headley, Research Director at TrustRadius. "Reviews mention the flexibility of its survey design tools and helpful support team as two of the best parts of their experience with Qualtrics."

#contactcenterworld, @Qualtrics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TrustRadius:
TrustRadius is the most trusted review platform for business technology. We help buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners.
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About Qualtrics:
Company LogoQualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
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Today's Tip of the Day - Offer Alternatives At Every Opportunity

Read today's tip or listen to it on podcast.

Published: Wednesday, February 21, 2018

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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