#contactcenterworld, @Qualtrics
Salt Lake City, UT and Seattle, WA, USA, Oct. 26, 2020 -- Qualtrics, a provider in customer experience and creator of the experience management category, announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that powers the four core experiences of business: customer, employee, product, and brand. These innovations enable organizations to scale their existing experience management programs by becoming systems of action that proactively identify and automatically close experience gaps to improve customer retention, increase employee engagement, and drive brand loyalty.
"Organizations have relied on traditional systems of measurement for years. Today, that's no longer enough to create differentiated customer, employee, product, or brand experiences at a time when expectations and preferences are rapidly changing," said Scott Fynn, Senior Director of Product Management, Qualtrics. "Qualtrics has made it simple and efficient for organizations to move into systems of action with customizable capabilities and purpose-built solutions to deliver personalized experiences for all stakeholders – on one single platform."
#contactcenterworld, @Qualtrics
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Qualtrics XM:
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Wednesday, October 28, 2020
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