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News : Quantiphi and UJET Announce Partnership

#contactcenterworld, @UJETco

Marlborough, MA, US, Mar, 2023 - Quantiphi, an AI-first Digital Engineering company, recently launched Qollective.CX – an intelligent experience management platform that simplifies contact center transformation. UJET, Inc., a contact center platform, will partner with Quantiphi and leverage the Qollective.CX platform to enhance its UJET Virtual Agent capabilities with pre-trained conversational skills for the banking and insurance industries.

Through the Quantiphi-UJET technology partnership, Quantiphi has built virtual agent templates designed specifically for customer service providers in the banking and insurance industries. UJET will offer these virtual agents pre-trained to handle common customer queries with ready-to-deploy capabilities, enabling banking and insurance contact centers to automate customer service operations with minimal setup effort. 

"With this strategic partnership, we aim to offer banking and finance organizations a turnkey solution for leveraging virtual agents at scale", said Gaurav Johar, Global Practice Leader for Conversational AI at Quantiphi. "Qollective.CX integrates with the UJET platform to facilitate niche virtual agent capabilities and accelerate deployment velocity."

"Innovative, forward-thinking organizations recognize the power of AI and are leveraging automation to expand contact center capabilities, increase effectiveness, and improve operational efficiency," said Vasili Triant, Chief Operating Officer, UJET. "Qollective.CX technology from Quantiphi will enable UJET customers to quickly deploy industry-specific Virtual Agents to deliver more intuitive, human-like interactions, with faster speed to value."

#contactcenterworld, @UJETco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Quantiphi, Inc:
Quantiphi is a category-defining ‘Applied AI’ and ‘Machine Learning’ software and services company focused on helping organizations translate the big promise of artificial intelligence and machine learning technologies into quantifiable business impact. It is founded on the belief that machine learning and artificial intelligence are transformative technologies that will create the next quantum gain in customer experience and unit economics of businesses.
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About UJET:
Company LogoUJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Tuesday, March 14, 2023

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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