Marlborough, MA, USA, Dec, 2022 -- Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.
The Changing Experience Landscape
Organizations worldwide are prioritizing digital transformation in response to the pandemic-altered consumer behavior. Gartner's 2021 Digital Business Acceleration Survey reports that enhancing customer experiences and improving employee productivity are the top business objectives for enterprises. Organizations are looking for a holistic experience strategy to achieve the aforementioned business goals.
Some of the key operational challenges faced by organizations correspond to:
(1) Poor customer experience due to long wait times in query resolution and multiple transfers between agents
(2) Disproportionate amount of time spent by agents on lower order tasks leading to low job satisfaction and high attrition
(3) Lack of an integrated ecosystem and existence of disparate data sources that negatively impact live agent operations and customer experience
With Qollective.CX, the company aims to offer a single platform play that can be leveraged by enterprise customers to address the above-mentioned challenges.
"Total Experience strategies can help organizations give a new meaning to customer obsession. We want to build customer-first experiences but innovate holistically, keeping the entire business ecosystem in mind. It is a proactive approach towards breaking down silos at the organization level and letting multiple disciplines act collectively to elevate the experience from inside-out." - Gaurav Johar, Conversational AI Practice Lead, Quantiphi
Posted by Veronica Silva Cusi, news correspondent
About Quantiphi, Inc:
Quantiphi is a category-defining ‘Applied AI’ and ‘Machine Learning’ software and services company focused on helping organizations translate the big promise of artificial intelligence and machine learning technologies into quantifiable business impact. It is founded on the belief that machine learning and artificial intelligence are transformative technologies that will create the next quantum gain in customer experience and unit economics of businesses.
Published: Friday, December 2, 2022
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