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News : Queensland Government's Disaster Response Call Centres Providing 24hour Assistance

#contactcenterworld

Brisbane, Queensland, Australia, March 31, 2017 -- Queensland communities impacted by ex-Tropical Cyclone Debbie and the significant rainfall are reminded they can contact Queensland Government call centres 24/7 for help.

Minister for Innovation, Science and the Digital Economy Leeanne Enoch today (Friday) visited the Mount Gravatt call centre, where she witnessed staff in action providing assistance to Queenslanders affected by the destructive cyclone and subsequent heavy rain.

Ms Enoch, who is responsible for Queensland Government call centre operations, said staff from Smart Services Queensland (SSQ) had already received more than 8100 [as at 4pm 30/3] calls for SES and Community Recovery assistance since the cyclone made landfall on Tuesday.

More than a thousand of the calls have been to a special Community Recovery Hotline, activated in the wake of Cyclone Debbie.

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"The impact of this torrential rain in the aftermath of Cyclone Debbie has been widespread and those people needing help can rest assured that our teams are ready to take their calls," Ms Enoch said.

"We understand that immediately following a disaster, people want to focus on the clean-up of their homes and businesses.

"The Community Recovery Hotline has been activated to ensure people impacted by the disaster can apply for grants, and receive referrals to community organisations and other government agencies," she said.

Ms Enoch said the Community Recovery and SES hotlines are open 24 hours, seven days a week, with more than 400 team members at Mt Gravatt and Zillmere sites answering phones to provide much-needed assistance.

"The Queensland Government call centres are staffed by highly experienced team members who are an integral part of the State’s disaster management response, and I encourage anyone who has been affected by the cyclone and the subsequent severe weather to call the Community Recovery Hotline on 1800 173 349," she said.

"As telecommunication services are restored in the area, we expect calls for assistance to increase.

"It is all hands on deck to ensure all necessary help is given. Please be patient – we will get to your call," she said.

Communities Minister Shannon Fentiman said financial assistance was available to help north Queenslanders recover from ex-Tropical Cyclone Debbie.

"We are committed to ensuring north Queenslanders affected by Tropical Cyclone Debbie get the support they need to get back on their feet," Ms Fentiman said.

"Financial assistance is now available for communities in the Whitsunday and Mackay local government areas.

"This includes Immediate Hardship Assistance Grants for people who are unable to meet their immediate essential needs for temporary accommodation, food, essential clothing and medication.

"Once the full extent of damage is known, hubs and outreach teams will be set up on the ground as soon as possible," she said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://mysunshinecoast.com.au


Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, April 3, 2017

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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2.) 
Lieber & Associates

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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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