News : Queensland State Government Awards CGI Contract
Brisbane, Australia, May 26, 2016 -- CGI (NYSE: GIB) (TSX: GIB.A) announced that it has commenced a contract with the Queensland Government’s State Penalties Enforcement Registry (SPER) to implement and service a debt recovery solution that will enable faster collections while balancing fairness with effectiveness.
CGI’s Collections360(R) solution will provide SPER with a single integrated system that will enable an increase in collections and a reduction in the age of debts, using analytics to drive automation and enhance productivity. This service is expected to begin following completion of the implementation project in the second half of 2017.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"CGI’s responsive solution will provide global best practices in debt recovery, customer profiling, payments and channel management. The tailored solution will include advanced data analytics, behavioural economics and system reporting and will be a powerful tool, allowing SPER to more effectively manage Queensland’s penalty debt levels," said Colin Holgate, President of CGI in Asia Pacific.
"Our work with SPER will result in debts being collected faster while ensuring that vulnerable debtors are afforded appropriate advice and assistance from the outset. We are confident that the Queensland Government will quickly see the benefits of implementing CGI’s solution," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Share Everything
More Editorial From CGI Group
About CGI Group:
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
Published: Friday, May 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...