Bozeman, MT, USA, Feb 1, 2023 -- Quiq, a technology company creating the future of conversations between businesses and their customers, announced an expansion of its services to the United Kingdom and Europe to meet a growing international demand for digital messaging. This solution works with existing contact center systems and allows businesses to engage with customers on their channel of choice, improve CSAT, and reduce costs. With Quiq, brands can engage with their customers on WhatsApp, Facebook Messenger, Apple Messages for Business, Google’s Business Messages, SMS, web chat and other popular messaging channels.
Quiq also announced the appointment of Ejieme Eromosele as General Manager for Europe, the Middle East and Africa (EMEA). She will help lead the company’s accelerated global investment in those regions, building an international commercial team and growing Quiq’s partner ecosystem.
"As economic headwinds lead businesses to search for more efficient and effective ways to serve their customers, Quiq stands out because of our unique ability to simultaneously decrease costs while also improving CX," said Mike Myer, Quiq’s founder and CEO. "Shifting customer phone calls to digital channels will become increasingly important and deploying the next generation of smart conversational AI will break through the constraints of traditional contact centers."
"In this environment I couldn’t be happier to announce that Ejieme Eromosele will be leading our expansion into EMEA," Myer added. "A veteran customer-experience advocate, she has the wide range of experiences that make her a perfect match for this position."
"I am honored to be working directly with our UK and EU-based customers to grow value for them and deliver better experiences for their customers," Eromosele said. "I am lucky to get to work with the world's best brands and leaders transforming customer experiences using human-first principles and technology. In doing so, I plan to deepen relationships with our existing partners, build important relationships with new ones and foster a community of leaders passionate about CX and world-class customer service."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Quiq:
Quiq is the AI-powered Conversational Platform enabling businesses to engage with customers across the most popular digital messaging channels. Trusted by leading brands and boasting a 56 NPS score, Quiq's enterprise-grade Conversational Platform supports SMS/text, Apple Business Chat, Google's Business Messages, webchat, Facebook, Instagram, Twitter, call-to-text, and more. Headquartered in Bozeman, Montana, with an office in New York City, Quiq is a privately held company backed by Foundry Group, Venrock and Next Frontier Capital.
Published: Friday, February 3, 2023
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