News : Quitline Poised for Surge in Quit Calls
Dec 30, 2014 -- While most New Zealanders will be taking a well-deserved break on New Year’s Day, Quitline’s Wellington office expects to be a hive of activity as staff support smokers to beat their addiction.
A 10% increase in tobacco tax takes effect on January 1 and is expected to push the price of an average pack of cigarettes up to $20. This, coupled with New Year resolutions to lead healthier lives, means a heavy workload for Quitline’s call centre.
"January is always our busiest month and we know a price increase prompts hundreds of smokers to try to quit the addiction," says Quitline CEO, Paula Snowden.
"We welcome the Government’s commitment to further tobacco tax increases in 2015 and 2016 and encourage it to impose even further increases over future years – and in a way that hits the tobacco industry in its back pocket.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"At present the industry manipulates pricing to impose the lowest price increases on low-cost brands and the highest increases on more expensive brands. This allows New Zealand’s three tobacco companies to reduce the tax increase impact on their volume market which is low income smokers where prevalence is highest."
Quitline phone lines (0800 778 778) are open from 8.00am - 9.30pm on New Year’s Day and Advisers are ready to talk to anyone who wants to chat about quitting. By signing up to Quitline’s websitewww.quit.org.nz, people can access a full quit smoking support programme. They can also order subsidised patches, gum and lozenges online.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Plan Training In Advance
More Editorial From Quitline
The Quit Group (which operates as Quitline) is an incorporated charitable trust which was established in 1999. We are committed to helping all New Zealanders quit smoking, with a particular focus on Maori, Pacific peoples and pregnant women. Our free services are funded by the Ministry of Health.
Published: Tuesday, December 30, 2014
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...