News : QVC UK Wins Again at Top 50 Companies for Customer Service Awards
London, UK, Nov 9, 2017 - Shopping channel retailer QVC UK has again been rewarded for its customer service, winning the Multi-Channel Award at the 2017 Top 50 Companies for Customer Service Awards
In addition, it was first overall for Social Media in Retail, second for Customer Experience on Calls for Retail and third best company overall. This is the fifth consecutive year that QVC has been named as one of the Top 50 Companies for Customer Service.
The Top 50 is a UK customer service and benchmarking programme in which real customers rate performance against defined criteria. Conducted in partnership with GfK, using its expert panel of 10,000 mystery shoppers, the assessment delves beyond traditional customer service offerings and look at overall performance rating across multiple channels using over 60 KPI’s.
Commenting on the awards, QVC VP of customer services & experience Europe James Keegan said: "Once again, this is fantastic news for us and our Multichannel win recognises the many flexible ways that our customers can choose how and when they contact us. The results are testament to the continued quality and unrivalled experience that we offer our customers, building loyalty, trust and integrity in our brand.
"Our team’s pursuit of perfection and sustained dedication to continuous improvement in a changing customer experience landscape is unrivalled in the industry. To win such high accolades year on year is a fantastic accomplishment for our contact centre teams and something that the whole business is proud of."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Headsets
QVC is a multinational corporation specializing in televised home shopping.
Published: Friday, November 10, 2017
2020 Buyers Guide Cloud Contact Center Solutions
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
Astute Agent balances agent efficiency with customer experience. Here’s how:
- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.
- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.
- Time-saving case feat...
|10.)||Lieber & Associates|
Technology Acquisition Consulting
L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each.
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
PH: (888) 663-0760
Puzzel Contact Centre
Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.
Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
PH: +44 333 300 0066
Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.
It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.
Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.
Tegsoft has a variety of ready-to-use integrations with other...
Upcoming EventsSubmit Event