News : RAC Delivers Consistent Answers on the Road With Transversal
#contactcenterworld, @transversaltalk GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Oct 29, 2014 -- Motoring services provider the RAC has, for the first time, made its core knowledgebase available to field agents. Powered by Transversal, ‘Ask RAC’ gives the agents access to the same information and support as their colleagues in the contact center and, in doing so, enables consistent information to be delivered across multiple customer channels.
The Transversal solution was first introduced at the RAC last year to assist with the effective and efficient resolution of the increasing number of calls that were coming into the contact center. At its heart is a dynamic, centralized knowledgebase that enables agents to find the information they need, when they need it and provide a consistent answer back to the customer.
"Our field sales agents travel all over the country selling RAC products and services to customers all over the UK, and Northern Ireland. Our aim is to provide our Direct Sales Force agents with the correct support and advice to our customers when out representing the RAC brand. It is just as important for us to bring our support to them, as it is our contact center agents. " said Jacqueline Smith, Senior Planning Recruitment and Training Administrator at RAC.
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Communication Is Key
More Editorial From Transversal
Transversal is a UK provider of Knowledge Management solutions for customer-facing websites and contact centres. By changing the way information is shared between customers and staff, Transversal enables organisations to transform the quality and efficiency of customer service.
Published: Thursday, October 30, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...