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News : RAC Secures Contract to Become Isuzu Truck UK’s Roadside Assistance and Contact Centre Partner

#contactcenterworld, @isuzuindia

Peterborough, UK, July 15, 2020 -- Isuzu Truck UK Ltd has selected the RAC as its new full roadside assistance partner and breakdown call centre provider.

The new three-year deal will initially see the RAC provide breakdown assistance to Isuzu warranty customers and an additional customers with repair and maintenance plans.

Any assistance required roadside by Isuzu Truck customers will be handled by the RAC’s commercial assistance team based in Bescot in the West Midlands. The team will operate Isuzu Truck’s branded breakdown and roadside assistance service in the UK, acting as a key link between drivers, fleet managers and the Isuzu Truck Dealer Network.

RAC will provide co-ordinated support to better enable Isuzu Truck Dealers to directly assist customers. The new contract will also mean Isuzu customers can benefit from the RAC’s mobile technicians who will provide additional local roadside assistance, in particular circumstances such as non-starts, mis-fuels and lockouts. 

RAC business roadside managing director Phil Ryan says: "Winning this new contract with Isuzu Truck UK is an important milestone for us as we extend our manufacturer relationships into the commercial vehicle sector.

"Under the new contract, a full roadside service is provided and will deliver significant improvements for Isuzu Truck’s customers as they benefit from all of the RAC’s technological innovations, including our state-of-the-art diagnostic and battery testing capabilities. On those occasions when a recovery may still be necessary, customers will have access to our extensive RAC and contractor network to get them going again.

"We look forward to working closely with the Isuzu Truck team in the UK and delivering complete peace of mind to their customers, up and down the country."

Isuzu Truck managing director, Pete Murphy, says: "Our decision to move to the RAC was certainly not taken lightly as we have always enjoyed a very high level of service and support from our previous breakdown assistance provider. A major factor was the RAC’s investment in new and exciting technology, which will perfectly complement the technological advancements on our vehicles. This, combined with their undoubted levels of experience, expertise and understanding of the key elements required to provide quality roadside assistance to commercial vehicle customers, will help maximise the time our customers’ vehicles are on the road."

#contactcenterworld, @isuzuindia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prolandscapermagazine.com


About RAC:
Company LogoFounded in 1897 the RAC is the UK's longest-established motoring organisation. Best known for its breakdown service, it also offers insurance, legal and technical advice and travel information. In March 2005 the RAC was acquired by Aviva plc. Aviva plc is one of the UK's largest general insurers.
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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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