King of Prussia, PA, USA, Aug, 2021 -- Radial, a bpost group company, a provider in ecommerce solutions, announced its plans to fill approximately 27,000 seasonal positions in fulfillment and customer care to support the 2021 holiday season.
The impact of the pandemic on consumer purchasing behaviors has accelerated ecommerce growth tremendously with no signs of slowing down. In fact, U.S. ecommerce spending is expected to reach between $850 billion and $930 billion in 2021. Last year was a big year for online spending, and according to a recent consumer survey from Radial, 65% of consumers plan to spend the same or more in ecommerce purchases this holiday season compared to 2020. As a leader connecting well-known brands to consumers, Radial’s workforce is serving a critical industry need and helping ensure the holiday season is a success.
"Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential," said Sabrina Wnorowski, Vice President Human Resources, Radial. "We pride ourselves on the fun and engaging culture we create at each site and our people truly are the greatest assets at Radial. Our associate experience is always our number one priority—from continued COVID health and safety practices, to training and onboarding improvements, to full-time conversion opportunities—our goal is to make the associate experience a great one. As we continue to expand our fulfillment network to scale and match industry needs, we are committed to growing our workforce and being a top place to work for all associates."
For many brands, the pandemic forced the closure of stores, resulting in an increased focus on omnichannel ecommerce operations. With ecommerce being the only viable channel to get products to consumers, many brands turned to Radial because of its ability to scale and support high-demand periods. In the past year alone, Radial has opened four new fulfillment centers in North America, with two more opening later this year to support growing client needs.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
With ecommerce demands expected to increase this peak season and beyond, filling jobs in this sector is vital. Associates will have the opportunity to work for some of the world’s top brands such as Aeropostale, Gymshark, rue21, Cole Haan, The Children’s Place, Ashely Stewart, vVardis, UNTUCKit and more while also being at the forefront of a booming industry. For seasonal associates looking for long-term career growth opportunities, Radial plans to offer significant opportunities to convert to full-time positions this year and is actively accepting seasonal candidates from all backgrounds.
"As a leader in the industry, we are excited to introduce seasonal associates to the world of ecommerce logistics. The future here is bright if you look at where people are choosing to make their purchases. But we also realize this is still a difficult time for the world as the pandemic continues. Like last year, we are prioritizing processes to maintain the health and safety of every worker as we scale for peak season," added Wnorowski.
With over 25 fulfillment centers in North America, Radial has invested deeply in technological enhancements to improve efficiencies and support associates. Seasonal associates at Radial’s warehouses will be primarily responsible for picking, packing and shipping orders to ensure packages arrive to customers in time for the holidays. These include working with lighter carts and robotic assistants that can collaborate with pickers and enhance ergonomics easing the pull and push of a cart, or carry the full weight of items and work alongside associates improving the overall experience.
Additionally, with a greater focus on associate care and experience, Radial is increasing multi-language capabilities and technologies to improve the training and onboarding experience for non-English speakers. With real-time translations of learning materials in the classroom, Radial has the capability to train associates in over 40 different languages during onboarding. In addition, Radial is steadily building out a suite of multiple language options for associates to select as the primary user-interface language of the tool they will be using to receive, pick, pack, or ship. Starting with the more popular languages like Spanish and French, and even ranging to less prevalent languages like Swahili, Radial is steadily pushing to become the leader in the 3PL industry offering multi-language tools so anyone can understand their job and be successful each day. In addition, introducing these new, state-of-the art, intuitive user-interfaces and devices reduces learning time and creates a frustration-free experience for new associates as they learn a new job.
Customer Care Positions
Since the onset of the pandemic, Radial has increased the number of remote positions at its customer care centers. Like workers in many other industries, Radial’s Customer Care associates have proven their flexibility in adapting to virtual roles while still delivering exceptional customer experiences for the brands they serve. Radial plans to have about 60% of its workforce remote/virtual this holiday season. Associates that have the necessary skill sets and meet technology requirements set by Radial, will benefit from the flexibility of a work-at-home model. For the 2021 holiday season, Radial is looking to bring on more than 3,000 customer care associates with 1,700 of those roles being remote and virtual positions available to residents in Florida, Georgia, Colorado, Virginia, Tennessee, and Wisconsin.
From a customer care perspective, Radial continues to implement the necessary interview and training processes for agents to ensure safety during this time. This includes increased virtual training formats to reduce the need and number of seasonal associates in previously onsite-only training classes, along with an increase in virtual-only positions across the country. From interviews to training and onboarding to daily work, Radial is continuing to expand the number of virtual positions and accepting applications from qualified individuals
Posted by Veronica Silva Cusi, news correspondent
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences.
Published: Monday, August 30, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.