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News : Radial Plans to Hire 27,000 Seasonal Associates to Support ecommerce Holiday Demands

#contactcenterworld, @radialcorp

King of Prussia, PA, USA, Aug, 2021 -- Radial, a bpost group company, a provider in ecommerce solutions, announced its plans to fill approximately 27,000 seasonal positions in fulfillment and customer care to support the 2021 holiday season. 

The impact of the pandemic on consumer purchasing behaviors has accelerated ecommerce growth tremendously with no signs of slowing down. In fact, U.S. ecommerce spending is expected to reach between $850 billion and $930 billion in 2021. Last year was a big year for online spending, and according to a recent consumer survey from Radial, 65% of consumers plan to spend the same or more in ecommerce purchases this holiday season compared to 2020. As a leader connecting well-known brands to consumers, Radial’s workforce is serving a critical industry need and helping ensure the holiday season is a success.

"Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential," said Sabrina Wnorowski, Vice President Human Resources, Radial. "We pride ourselves on the fun and engaging culture we create at each site and our people truly are the greatest assets at Radial. Our associate experience is always our number one priority—from continued COVID health and safety practices, to training and onboarding improvements, to full-time conversion opportunities—our goal is to make the associate experience a great one. As we continue to expand our fulfillment network to scale and match industry needs, we are committed to growing our workforce and being a top place to work for all associates."

For many brands, the pandemic forced the closure of stores, resulting in an increased focus on omnichannel ecommerce operations. With ecommerce being the only viable channel to get products to consumers, many brands turned to Radial because of its ability to scale and support high-demand periods. In the past year alone, Radial has opened four new fulfillment centers in North America, with two more opening later this year to support growing client needs.

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With ecommerce demands expected to increase this peak season and beyond, filling jobs in this sector is vital. Associates will have the opportunity to work for some of the world’s top brands such as Aeropostale, Gymshark, rue21, Cole Haan, The Children’s Place, Ashely Stewart, vVardis, UNTUCKit and more while also being at the forefront of a booming industry. For seasonal associates looking for long-term career growth opportunities, Radial plans to offer significant opportunities to convert to full-time positions this year and is actively accepting seasonal candidates from all backgrounds.

"As a leader in the industry, we are excited to introduce seasonal associates to the world of ecommerce logistics. The future here is bright if you look at where people are choosing to make their purchases. But we also realize this is still a difficult time for the world as the pandemic continues. Like last year, we are prioritizing processes to maintain the health and safety of every worker as we scale for peak season," added Wnorowski.

With over 25 fulfillment centers in North America, Radial has invested deeply in technological enhancements to improve efficiencies and support associates. Seasonal associates at Radial’s warehouses will be primarily responsible for picking, packing and shipping orders to ensure packages arrive to customers in time for the holidays. These include working with lighter carts and robotic assistants that can collaborate with pickers and enhance ergonomics easing the pull and push of a cart, or carry the full weight of items and work alongside associates improving the overall experience.

Additionally, with a greater focus on associate care and experience, Radial is increasing multi-language capabilities and technologies to improve the training and onboarding experience for non-English speakers. With real-time translations of learning materials in the classroom, Radial has the capability to train associates in over 40 different languages during onboarding. In addition, Radial is steadily building out a suite of multiple language options for associates to select as the primary user-interface language of the tool they will be using to receive, pick, pack, or ship. Starting with the more popular languages like Spanish and French, and even ranging to less prevalent languages like Swahili, Radial is steadily pushing to become the leader in the 3PL industry offering multi-language tools so anyone can understand their job and be successful each day. In addition, introducing these new, state-of-the art, intuitive user-interfaces and devices reduces learning time and creates a frustration-free experience for new associates as they learn a new job.

Customer Care Positions

Since the onset of the pandemic, Radial has increased the number of remote positions at its customer care centers. Like workers in many other industries, Radial’s Customer Care associates have proven their flexibility in adapting to virtual roles while still delivering exceptional customer experiences for the brands they serve. Radial plans to have about 60% of its workforce remote/virtual this holiday season. Associates that have the necessary skill sets and meet technology requirements set by Radial, will benefit from the flexibility of a work-at-home model. For the 2021 holiday season, Radial is looking to bring on more than 3,000 customer care associates with 1,700 of those roles being remote and virtual positions available to residents in Florida, Georgia, Colorado, Virginia, Tennessee, and Wisconsin.

From a customer care perspective, Radial continues to implement the necessary interview and training processes for agents to ensure safety during this time. This includes increased virtual training formats to reduce the need and number of seasonal associates in previously onsite-only training classes, along with an increase in virtual-only positions across the country. From interviews to training and onboarding to daily work, Radial is continuing to expand the number of virtual positions and accepting applications from qualified individuals

#contactcenterworld, @radialcorp

Posted by Veronica Silva Cusi, news correspondent

About Radial:
Company LogoRadial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences.
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Today's Tip of the Day - Assisted Transfers

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Published: Monday, August 30, 2021

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2021 Buyers Guide Training


Charlotte Purvis
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.


4PS Contact Center Management certification; 4PS Registered Coordinator training
With five modules as the core, including Strategic, Planning, Personnel management, Process management, Platform(technology & environment) and Performance & data, and containing related and useful concepts & applications in other international standards (including ISO, CSP, SSE), 4PS Contact Center International Standard is compiled by 20 experts with their practical experience, including managers from Top 500 enterprises and large-scale global contact centers, and leaders from industry association.

4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level,L3 application level, L4 profession-level and L5 ben...
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Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

First Impression Training Ltd

Bespoke customer service and sales training solutions for the UK call / contact centre industry.

Culture change programmes to help embed best practice service solutions

Blended learning solutions for hybrid and remote frontline teams

Vulnerable customer training solutions

Online learning for the most affordable way to supercharge your customer experience


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
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Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.

Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page
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Marketing Tactics Pty Ltd

7 Pillars For Creating Amazing Team Leaders
I help Call Center Owners, C Suite executives and Call Center Managers develop a proven, practical training program they can customize to their specific needs that creates amazing Team Leaders who turn under achievers into top performers that consistently hit (or even exceed) their targets and KPIs.


CSAT.AI Scores Better Customer Service with Gamified Guidance!

CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.

Agents have the immediate positive feedback that reinforces good behaviors for self training.

OMNI HR Consulting (Pty) Ltd

Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.

We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.

Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.

Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.

Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.


VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge

Service Quality Institute

Customer Service Training Programs
We have over 20 customer service training programs you can use on-site. With our technology, we eliminate 95% of all travel expenses for participants and trainers. The design of our programs reduces the training time by 80% which is the most expensive part of training and we eliminate the need for professional trainers and facilitators.

The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.

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