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News : Radiance Technologies Switches to Unanet for GovCon ERP and CRM

#contactcenterworld, @unanettech

Dulles, VA, USA, Sept. 29, 2022 -- Unanet, a provider of project-based ERP and CRM for government contractors (GovCon), announced that Radiance Technologies, a Huntsville, Ala.-based firm that develops solutions for defense, intelligence and civilian clients like the U.S. Army and U.S. Airforce, is replacing its legacy ERP system with Unanet GovCon ERP and CRM to provide an end-to-end solution that will help streamline processes and reduce manual errors in their business. Radiance has already started an implementation plan that Unanet tailored to fit their needs.

After an annual review of all its business and technology tools, Radiance, an employee-owned company with approximately 1,000 employees, determined that its legacy ERP provider was actually making their business processes more cumbersome and less efficient for their team.

"Our previous system included multiple software tools, but none of them were fully integrated and automated. As a result, we were spending a lot of time taking data out of one system through downloads, and entering or importing it into another system," said Paige Nix, chief financial officer at Radiance. Radiance's teams also experienced difficulties with functionality and technical issues such as upgrades that were hastily rolled out with errors in them.

After a search and review process for an enterprise-wide system, Radiance chose Unanet GovCon ERP and CRM for its ability to fully integrate and automate multiple tools with low implementation and maintenance time.

"We fully expect Unanet to make our processes more efficient through integration and automation, reduce the amount of time required to enter and review data and create smoother internal processes and workflows," said Nix. "For example, getting consultants and subcontractors to input their purchase order/invoice data into an efficient system will ensure all costs incurred each month are captured in our invoices. This will enhance our speed and visibility to project actuals -- creating one efficient solution for our subcontractors/consultants and our accounting team."

#contactcenterworld, @unanettech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Unanet:
Company LogoUnanet is a leadi provider of project-based ERP and CRM solutions purpose-built for Government Contractors, architecture, engineering, construction, and professional services. More than 3,700 project-driven organizations depend on Unanet to turn their information into actionable insights, drive better decision-making, and accelerate business growth. All backed by a people-centered team invested in the success of your projects, people, and financials.
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Today's Tip of the Day - Disability Laws

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Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

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Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

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