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News : Radish ChoiceView Agent 3 Provides Browser-Based Live Visual Sharing

#contactcenterworld, @radishsystems

Boulder, CO June, 2017 -- Radish Systems, a provider in voice and data mobility solutions for visual customer service, is pleased to announce the latest addition to its patented ChoiceView(R) multichannel ‘voice with visuals’ platform. ChoiceView Agent 3 gives contact center and business users (or agents) via a web browser on any computer, tablet, or smart device a new visual means for communicating with customers during phone calls or chat sessions. 

"ChoiceView is a patented, cloud-based switching platform for establishing data sessions in conjunction with phone calls or chat sessions. The same ChoiceView platform works for live agents, Interactive Voice Response (IVR) systems, virtual agents, chat bots, and phone bots. As a result, visual transfer and visual sharing interwork seamlessly among systems. ChoiceView is an over-the-top solution that's easily deployed and compatible with the existing business infrastructure, numbering plans, call routing, and business contact centers. It doesn't require replacing existing equipment," stated Richard A. Davis, Radish Chief Technical Officer.

#contactcenterworld, @radishsystems
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About Radish Systems, LLC:
Company LogoRadish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
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Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Thursday, June 29, 2017

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 

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