News : Radish Systems and IVR Technology Group Partner
Radish Systems, a mobile/enterprise software company, and IVR Technology Group, a provider in interactive voice response solutions, are partnering to add visuals to phone calls in the healthcare remote patient engagement space. This partnership allows organizations using ChoiceView(R) to protect and transmit multimodal "voice with visuals" information about complex and confidential health issues on an automated IVR call.
"Our partnership with Radish brings an overall better experience to automated healthcare communications geared around patient engagement," said Akash Desai, IVR Technology Group President.
"Sharing visuals during phone calls is the new standard in business communications for all callers, including smart mobile device and browser users. Working with IVR Technology Group, the ChoiceView Visual IVR delivers improved customer experience, health, and patient care," stated Theresa Szczurek, Radish Systems CEO.
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About Radish Systems, LLC:
Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
About IVR Technology Group:
IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems.
Published: Wednesday, April 20, 2016