News : Radish Systems Awarded Patent for Voice and Data Communications
#contactcenterworld?Boulder, CO (July 17, 2014) -- Radish Systems, a provider in voice and data mobility solutions for customer service, is pleased to announce that it has been awarded a key patent from the U.S. Patent Office for its integrated voice/data technology known in the market as ChoiceView™. The patent, which dates from 2009, covers most any conceivable voice/data arrangement involving phone calls to businesses. ChoiceView is a mobile enterprise solution that allows businesses to talk and share visual and other data with customers on smartphones or tablets.
ChoiceView is a solution for transforming traditional voice-only automated phone systems and live assistance from many vendors into next generation 'Voice with Visuals' multi-channel systems. Mobile users can see, hear, and send visual content while talking with live agents as well as 'self-service' agents.
ChoiceView uses a real-time data switch and communications protocol to quickly and seamlessly join a secure data session to any phone call. The result is an enhanced phone call that is compatible with the existing phone infrastructure, including: network switching, routing and redirection features; domestic and international dialing plans, business contact center routing and queuing; and Integrated Voice Response (IVR) systems with call transfer. ??#contactcenterworld
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About Radish Systems, LLC:
Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
Published: Monday, July 21, 2014