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News : Radish Systems New Patent Solves Problem of Irritated Customers
Boulder, CO April, 2017 -- Radish Systems, a provider in voice and data mobility solutions for visual customer service, announces that it has been awarded a second key patent from the U.S. Patent and Trademark Office for its integrated voice/data technology known in the market as ChoiceView(R). This patent, which dates from 2009, extends the reach of Radish's intellectual property from an environment of mobile apps and Windows software to an environment of web apps and websites. ChoiceView marries telephone and Internet technology for rich 'voice with visuals' calls. U.S. patent # 9,521,259 covers most any conceivable way for users to engage in voice-and-visual calls with businesses, even though they may not use a smartphone, have a pre-installed app, or expect anything other than a voice-only call. It also covers new system configurations for businesses resulting in even faster deployment and easier integration of next generation, multi-modal business communications through many channels which solve real problems -- irritated customers tired of voice-only Interactive Voice Response (IVR) systems, repeating information, long hold and processing times, and lack of self-service. ChoiceView is available now to license direct for business use and for other communications firms to easily embed 'voice with visuals' capabilities in their systems.
Inventors of the technology are Richard A. Davis, Radish Chief Technical Officer, and Anthony J. Brittain, Radish Chief Architect. "ChoiceView provides a new communications channel and enables new feature capabilities for the millions and millions of voice-only ports and contact center positions in the business installed base, and it does so without displacing or breaking existing hardware or software," said Davis. Brittain noted, "A unique aspect of ChoiceView is its cloud-based switching platform that establishes secure data sessions between users and businesses while following the routing of phone calls and chat sessions."
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About Radish Systems, LLC:
Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange.
Published: Friday, April 21, 2017