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News : Raid on Call Centre Unearths Caste Data of Voters

#contactcenterworld

B'luru, India, Apr 29, 2023 - A raid on a call centre in Mallattahalli has unearthed a major violation as officials had found a trove of data, including caste-wise classification of voters.

Officials said a complaint was received on cVIGIL app that voters in Melkote were being contacted with caste-specific inputs. Officials on election duty conducted a raid with the assistance of police and found that the company had a database of caste-wise classification of voters.

Officials questioned the authorities on how they obtained the data and who gave them the work order to call up voters in Melkote.

To a question, senior officer Rajendra Prasad confirmed the development. "We asked them whether they had any permission to have the data and conduct the operations. Since we couldn't get a satisfactory answer, a complaint has been filed with the police," he said.

Regarding the source of the data, the officer said only the police investigation will be able to unearth how the company obtained private data, including caste details and phone number. Sources said a non-cognisable case has been registered.

Though the government conducted a caste census in 2015, the data has not been made public, much less the names and phone numbers of the individuals, which amounts to the invasion of privacy.

Fraudulent methods employed to collect data of voters had led to an investigation by the Regional Commissioner, Bengaluru. The Chief Electoral Officer made public an investigation report on Chilume Trust, which was found to have stored voter data in foreign servers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Answering Customers’ Questions

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Published: Monday, May 1, 2023

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2023 Buyers Guide Automated Call Distributors

 
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Premium Listing
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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