#contactcenterworld, @railminindia
New Delhi, India, March 8, 2021 -- To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helplines into a single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel. Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from April 1, 2021, and merged into 139.
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing '*' (asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.
Menu of 139 Helpline (IVRS) is as:
For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive
For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel chair booking, meal booking can be obtained.
For general complaints, passenger has to press 4
For vigilance related complaints, passenger has to press 5
For Parcel & goods related queries, passenger has to press 6
For IRCTC operated trains queries, passenger has to press 7
For status of complaints, passenger has to press 9
For talking to call center executive, passenger has to press *( asterisk)
It may be noted that on an average basis 139 helpline receives 3,44,513 enquiry calls/sms per day. Ministry of Railways has also launched social media campaign #OneRailOneHelpline139 to inform and educate the passengers.
#contactcenterworld, @railminindia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.timesnownews.com
About Indian Railways:
Indian Railways is an Indian state-owned enterprise, owned and operated by the Government of India through the Ministry of Railways.
Published: Tuesday, March 9, 2021
2.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
3.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
7.) | WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall