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News : Railway Helpline Gets Unnecessary Calls

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Tiruchi, India, April 29, 2020 -- Despite suspension of passenger train services, the 182 Security Helpline number of the Railway Protection Force in Tiruchi Division has been receiving calls from public every day.

The control room has been working round the clock with men posted in shifts despite lockdown. It received a little over 5,500 calls from March 22 to April 27. The helpline received calls relating to domestic gas bookings and even those seeking queries for cell phone recharge and other non-security related issues.

The helpline is equipped with three telephone instruments with RPF personnel working in shifts to attend calls. The control room is equipped with automatic calling device. The helpline facility was created for the benefit of rail travellers to keep the RPF informed about security-related issues including theft of passenger belongings and suspicious looking objects noticed on board trains or on platform besides seeking medical assistance for ailing passengers.

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The duty RPF personnel upon receiving the non-security calls have been politely informing the callers at the other end that the facility was meant only for conveying security-related issues.

This was happening despite periodic awareness campaigns conducted earlier on the kind of information to be conveyed to the RPF Security Helpline for prompt remedial action.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


About Railway Protection Force:
Company LogoThe Railway Protection Force (RPF) is a security force of India entrusted with protecting railway passengers, passenger area and railway property of the Indian Railways The Force is commonly referred as RPF. The Force is under the authority of Ministry of Railways (India). The strength of RPF is about 65,000. RPF is headed by Director General who is usually an Indian Police Service officer.
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