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News : Railway Police Helpline Brings Relief to Over 20,000 Passengers

#contactcenterworld

Mumbai, India, Nov, 2018 -- The Government Railway Police's (GRP) statewide toll-free helpline is the only helpline in the country which traces the location of policemen on the ground using a tracking software. The helpline also facilitates one-to-one communication between the on-duty policemen and passengers in distress, who complain on the helpline.

According to a news report in the Times of India, 67 per cent of calls received on the helpline number is about lost baggage. Meanwhile, 20,600 calls received by GRP were between October 2017 and October 2018. Reportedly, Number of injured passenger complaints were 416, number of illegal travel in disabled coach were 363. Followed by unknown items complaints that were 251 and theft complaints were 174.

The helpline was launched in October 2017. Assistant inspector Deepak Wakchaure told the national daily, that the number of calls peak during morning and evening rush hours. These complaints vary from reports about drunk men entering ladies compartment to stone-pelting cases. The helpline has also received a complaint about a human trafficking case.

Reportedly, 12 bilingual operators work in two shifts of each at the helpline's control room in Wadi Bunder. As the operator receives a call, an entry is generated in the computer. Meanwhile, if any entry that is pending for an hour turns red attracting the attention of the superior handling the shift. The shift head is also responsible to take feedback from the complainant if they had received the required help.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.timesnownews.com


About Railway Protection Force:
Company LogoThe Railway Protection Force (RPF) is a security force of India entrusted with protecting railway passengers, passenger area and railway property of the Indian Railways The Force is commonly referred as RPF. The Force is under the authority of Ministry of Railways (India). The strength of RPF is about 65,000. RPF is headed by Director General who is usually an Indian Police Service officer.
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Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Monday, November 12, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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