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News : Railways Helpline Numbers to Answer COVID-19 Queries

#contactcenterworld, @railminindia

New Delhi, India, March 27, 2020 - As part of government efforts to contain the impact of COVID-19, Indian Railways has opened Board Control Cell to ensure a seamless flow of information and suggestions between Railway Administration and the general public.

"As part of its efforts to contain the impact of COVID-19 infection, Indian Railways has made functional two 24-hr Helplines – 138 & 139 - to answer inquiries, provide assistance & to disseminate relevant information to railway customers and others during the 21-day all-India lockout. Suggestions would also be accepted," said railways in a statement.

The idea of using the number 138 is to use, in addition to the call-center based agent & IVRS services provided through 139, the wide reach of Indian Railways to service a large number of its patrons across the country. It is also clear that a large number of non-Railway related queries, especially pertaining to COVID- 19, might come from persons well versed only in the local language. The information sought would also be local and regional, the statement said.

Complaints, suggestions or queries can also be mailed to railmadad@rb.railnet.gov.in. Helpline personnel would have updated information, inter alia, on issues like refund, State/District/Railway medical facilities, and updated Local/Regional/National Helpline Numbers for COVID-19, the statement said.

#contactcenterworld, @railminindia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


About Indian Railways:
Company LogoIndian Railways is an Indian state-owned enterprise, owned and operated by the Government of India through the Ministry of Railways.
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Today's Tip of the Day - What Are The Business Benefits?

Read today's tip or listen to it on podcast.

Published: Tuesday, March 31, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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