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Jaipur, India Jan 17, 2022 -- Amid rising infections, the health department has deployed 12 doctors who will be made available on call for the people at the call centre to help them in getting advice on treatment and management of Covid.
People may call at 181 helpline and they will get advice from the health experts.
The doctors were deployed at the call centre two days ago. One can call at 181 and an executive will pick up the phone and would ask the reason for calling. The caller will have to provide the details and ask the executive that he need medical advice from the health experts.
The doctors at the call centre advising people, who dial at the call centre, on the basis of guidelines issued by the Centre and the state time to time. Since 98% of patients are under home isolation, they have a lot of question in their mind regarding symptoms, treatment and questions regarding when to get hospitalised. The call centre will be instrumental in guiding the patients under home isolation.
The functioning of the call centre has been changing with the change in waves of Covid-19. "The call centre is functioning since the first wave of Covid. At that time, people would ask for food requirement and also for medical help. In the second wave, the requirement of people changed and the demand for oxygen, medical help and medicine was seen. Now, we are witnessing demand of vaccines and medical advice," said G K Sharma, additional director (IT cell), Information Technology and communication department.
Besides, the call centre is also receiving a lot of calls from the people for vaccination. The state government has, recently, launched a facility of asking for vaccination camp at their locality.
Also, it is receiving calls for e-intimation for marriages, events, dharna and other such events which people need to hold.
Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com
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Published: Tuesday, January 18, 2022
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