Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Eric Sherman
VP Business Development
17
Scott Walles
Operations Manager
10
Wayne Henry
Head Continuous Improvement Coordinator
38
Esra Eren
Aegon Hayat ve Emeklilik A.Ş.
169
Samara Johansson
Marketing Manager
16

News : Rajasthan Farmers Develop App, Call-Centre & Agri-Services

#contactcenterworld

Jaipur, India, Oct 21, 2019 -- Living in a remote area in Rajasthan, Balvinder Singh, a farmer, had to travel for three hours from his home and back from a decent agricultural shop. "To collect even basic agricultural inputs like seeds, I would have to travel 35 kms one way on my bike and 70 kms in total. Every trip, I would end up spending on petrol," says the 25-year-old. Balvinder is one of many farmers across the country facing this problem, among several others.

This was his situation four years back. Now, things have changed for the young farmer who grows different varieties of cotton and rice in his 4.6 acre land in Hindu Malkot village, Gandhinaga district.

"Whatever input I want for agriculture, I can just call AgriBolo and they deliver it right at my doorstep. I don’t have to spend any money or time on commuting," says Balvinder.

Rajasthan-based AgriBolo was founded on 13 April 2016 under the company Agrilife technologies Pvt. Ltd., by brothers Arvind Godara and Ajeet Godara. The startup helps farmers with home delivery of agricultural inputs, and e-trading services via their call centre and AgriBolo app.

Agribolo was incubated on 30 June 2019, by the International Crops Research Institute for the Semi-Arid Tropics (ICRISAT), an international organisation which conducts agricultural research for rural development, headquartered in Patancheru in Telengana.

So far, about 25,000 farmers have already downloaded the app and use it regularly and as for their call centre, they solve about 2,000 queries daily.

Arvind, the 39-year-old co-founder tells The Better India, "We began this startup because coming from a family of farmers, we saw a big gap in the rural sector. Our objective is to provide farmers with all-inclusive farming services that the entire farming community can benefit from. The whole idea is to energise the entire agri ecosystem."
Farm Services On the Go

The start-up provides a long list of services which farmers can avail via the AgriBolo app available in the English and Hindi languages. Farmers like Balvinder don’t have to travel long distances in search of agricultural inputs anymore.

In addition to that, Balvinder says that AgriBolo also gives him expert advice on the right farm practices. "Everytime the plant goes through a pest attack or I am confused about the fertiliser, I click a picture and WhatsApp it to AgriBolo and they provide the solution immediately," he informs.

"Although, all the farmers live in the rural areas, it is quite ironic that they have to travel long distances even for small inputs like seeds. Even the tractor showrooms are located in semi-urban and urban areas and not where farmers need them. The agricultural sector is scattered and the supply chain is extremely poor," says Arvind.

AgriBolo’s ‘Agrimart’, is a one stop marketplace where farmers can buy seeds, fertilisers, pesticides and even get these home delivered free of cost. It also provides rental services for farm equipment like tractors, which require heavy investment. The farmers can pay per use and rent it for a certain duration of time depending on their requirement.

A lot of times farmers find it difficult to find a marketplace to sell their produce. Sometimes, fearing wastage and transport fares, farmers are forced to sell their produce at whatever rates they get at the market. AgriBolo wants to prevent this situation by providing the e-trading service which gives farmers bargaining power.

The farmer can enter their produce details on the app or call on AgriBolo’s toll free number for help. Thereafter, they can go to a point near the village where the AgriBolo ground staff helps in weighing and packaging the produce after which it is kept in their warehouse.

A sample of this produce is then taken to the marketplace and the price quoted is conveyed to the farmer. If the farmer rejects the offer, the produce continues to be stored in the warehouse for free up to 15 days. After this they charge Rs.6 per quintal for a month for the storage services.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thebetterindia.com


Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Wednesday, October 23, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =