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News : Ramp Announces New Partnership with Communication Business Avenue

#contactcenterworld, @cba_japan

Boston, MA, USA, June 26, 2020 -- Ramp, a provider of enterprise video delivery solutions, announced it has signed an agreement with Communication Business Avenue, Co., Ltd. (CBA), a systems integrator that provides cloud-based and on-premises communications and CRM solutions. The agreement allows CBA, headquartered in Japan, to resell Ramp eCDN to organizations in the Asia-Pacific region.

With hundreds of thousands of people sheltering in place, the use of video for business communications is at an all-time high. As employees return to the office, social distancing will remain—and so will the use of video. Ramp’s suite of enterprise content delivery network (eCDN) solutions allows organizations to protect their networks—and business-critical operations—from bandwidth-intensive streaming video.


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"CBA has built their business by helping customers achieve meaningful business outcomes with the right technology solutions," said Neal Stanton, Co-CEO of Ramp. "By partnering with CBA, we have an opportunity to extend our reach into the Asia-Pacific region, and together, help even more organizations securely and efficiently deliver important business communications and employee training using streaming video."

"We are very excited with our newly formed partnership with Ramp as they have great technologies that the market truly needs," said Hiroshi Shibayama, CEO of Communication Business Avenue, Co. Ltd. "We are looking forward to building businesses together in the Asian market as well as helping more companies to have secure and efficient business communications."

#contactcenterworld, @cba_japan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Ramp:
Ramp is focused on helping every organization tap into the power of live and on-demand streaming video. Our enterprise content delivery network (eCDN) solutions drastically reduce the bandwidth needed to stream uninterrupted, high-quality video on corporate networks. Using multicasting, video caching, peer-to-peer networking, or any combination, Ramp is the eCDN for all—all enterprises, all networks, all use cases, and all streaming platforms. Ramp works with virtually any modern platform and is tightly integrated with leading streaming video solutions.
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Today's Tip of the Day - Training Sweetener

Read today's tip or listen to it on podcast.

Published: Monday, June 29, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

3.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

4.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

6.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

8.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

9.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

10.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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