#contactcenterworld, @egain
Sunnyvale, Calif. (May 10, 2023): eGain Corporation (NASDAQ: EGAN), a knowledge platform for customer engagement, announced that Randolph-Brooks Federal Credit Union (RBFCU) selected the eGain AI Coach™ to offer personalized financial wellness plans at scale to its members and employees. Pre-packaged with financial wellness counseling expertise from GreenPath, a national nonprofit that provides financial counseling and education, eGain AI Coach uses behavioral best-practices, conversational automation, and digital messaging to guide people.
RBFCU’s mission is to improve the economic well-being and quality of life for its members. Using the AI Coach, RBFCU will digitally engage members and employees, discover their financial goals, and deliver personalized financial wellness action plans.
"We are more than just a bank. Our mission is to help members save time, save money and make money," said Sonya McDonald, Executive Vice President - Chief Operating Officer at RBFCU. "We will deliver on that mission with personalized service, advice and coaching, powered by eGain and GreenPath."
"Our AI Coach, coupled with GreenPath’s best practices, cost-effectively delivers personalized financial guidance to consumers at scale," said Ashu Roy, eGain CEO. "We are pleased to help RBFCU stand out from the crowd with this disruptive innovation."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Thursday, May 11, 2023
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