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News : Rapid City Call Center Closing, Fate of 232 Workers Uncertain
Rapid City, SD Nov 13, 2014 -- The Asurion call center that employs 232 people in Rapid City will shut down its physical location on Jan. 15, the company said, though it wasn't immediately clear how many employees may lose their jobs.
According to a news release sent by the company late Thursday, the call center at 1400 Turbine Drive, Suite 100, opened in 2006 and currently employs 232 associates. Calls made to the company representative seeking more information were not returned Thursday.
In the release, the company said "eligible employees" will have the opportunity to re-apply for a position at Asurion@Home, the company’s work-at-home customer care program.
It was not stated how many employees are eligible to apply for these positions and how many people may lose their jobs.
The release stated that people who do not transition to the Asurion@Home will be provided with severance packages and schedule flexibility to allow employees to search for other employment.
Asurion, based in Nashville, Tenn., provides a range of services related to providing insurance protection for phones and other technological devices, according to the company website. For example, the firm provides replacement or repair insurance for phones or other devices that are damaged by users.
The company also said it will provide career counseling and reach out to other Rapid City-area companies to help identify area job openings.
"We continue to carefully examine how we improve our service delivery to customers, improve efficiencies, and maximize the talents of our associates," Bettie Colombo, Asurion spokesperson, said in the release.
"The Asurion@Home program has proven very successful for employees, providing greater flexibility, generating higher rates of job satisfaction, reducing absenteeism and turnover; while also increasing efficiency and delivering superior customer care. We are hopeful that a large number of associates will transition to Asurion@Home or other Asurion positions," she said.
Posted by Veronica Silva Cusi, news correspondent
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Asurion, LLC is the largest global provider of wireless handset insurance and wireless roadside assistance programs.
Published: Monday, November 17, 2014