#contactcenterworld, @hexagonsi

New York, NY, USA, Feb. 17, 2021 -- RapidSOS, an emergency response data platform, has partnered with Hexagon's Safety & Infrastructure division, a global provider in computer-aided dispatch (CAD) software and public safety solutions, to give emergency communications centres across the UK access to life-saving data.

By combining Hexagon's call centre dispatch with the RapidSOS emergency response data platform, the pair is ensuring emergency services around the world have fast, accurate and up-to-date information when responding to accidents, critical incidents and health emergencies.

By joining forces with Hexagon, this life-saving data, accessed through the RapidSOS Platform, can be distributed widely to first responders through the HxGN OnCall(R) Dispatch suite - which provides police, fire, ambulance and transportation agencies with quality incident management and call-taking capabilities, to deliver better service during emergencies and major events.

For example, when a call is made from a user's registered mobile phone or connected device, call handlers will automatically receive critical details about them to send to those attending emergency call-outs.

Jessica Reed, VP of Strategy and Global Partners at RapidSOS, said: "The RapidSOS Platform is able to bring together crucial and potentially life-saving information from a variety of sources. Partnering with Hexagon in the US and now in the UK, helps ensure this information is delivered to the right place at the right time to make informed decisions, improve responses and save lives.

Reed continued: "The RapidSOS Platform supports all sorts of data, from dynamic AML (Advanced Mobile Location) and alternative location services to additional details generated from security systems, connected mobility, healthcare, connected buildings, apps, and wearables."

Ian Holmes, Head of Public Safety for Hexagon's Safety Infrastructure division UK, added: "There are a number of huge challenges ahead for public safety agencies, which require the capability to receive requests for service via not only voice but also through text, video, sensors, social media and instant messaging.

"HxGN OnCall can leverage many of these next-gen information platforms. By partnering with RapidSOS, Hexagon is able to provide quick and efficient access to this information. As well as critical medical details, this also includes location accuracy and a range of supplemental information such as contact or building information."

#contactcenterworld, @hexagonsi

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com