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News : RapidSOS Partners With Hexagon to Power the Future of UK Emergency Response

#contactcenterworld, @hexagonsi

New York, NY, USA, Feb. 17, 2021 -- RapidSOS, an emergency response data platform, has partnered with Hexagon's Safety & Infrastructure division, a global provider in computer-aided dispatch (CAD) software and public safety solutions, to give emergency communications centres across the UK access to life-saving data.

By combining Hexagon's call centre dispatch with the RapidSOS emergency response data platform, the pair is ensuring emergency services around the world have fast, accurate and up-to-date information when responding to accidents, critical incidents and health emergencies.

By joining forces with Hexagon, this life-saving data, accessed through the RapidSOS Platform, can be distributed widely to first responders through the HxGN OnCall(R) Dispatch suite - which provides police, fire, ambulance and transportation agencies with quality incident management and call-taking capabilities, to deliver better service during emergencies and major events.


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For example, when a call is made from a user's registered mobile phone or connected device, call handlers will automatically receive critical details about them to send to those attending emergency call-outs.

Jessica Reed, VP of Strategy and Global Partners at RapidSOS, said: "The RapidSOS Platform is able to bring together crucial and potentially life-saving information from a variety of sources. Partnering with Hexagon in the US and now in the UK, helps ensure this information is delivered to the right place at the right time to make informed decisions, improve responses and save lives.

Reed continued: "The RapidSOS Platform supports all sorts of data, from dynamic AML (Advanced Mobile Location) and alternative location services to additional details generated from security systems, connected mobility, healthcare, connected buildings, apps, and wearables."

Ian Holmes, Head of Public Safety for Hexagon's Safety Infrastructure division UK, added: "There are a number of huge challenges ahead for public safety agencies, which require the capability to receive requests for service via not only voice but also through text, video, sensors, social media and instant messaging.

"HxGN OnCall can leverage many of these next-gen information platforms. By partnering with RapidSOS, Hexagon is able to provide quick and efficient access to this information. As well as critical medical details, this also includes location accuracy and a range of supplemental information such as contact or building information."

#contactcenterworld, @hexagonsi

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About RapidSOS:
Company LogoIn partnership with public safety, RapidSOS has created the world's first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to emergency and services and first responders. Through the platform, RapidSOS provides intelligent data that supports over 4,800 Emergency Communications Centers worldwide, across 150 million emergency calls every year. Together with innovative companies certified as RapidSOS Ready, RapidSOS is supporting first responders in saving millions of lives annually.
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About Hexagon Safety & Infrastructure:
Company LogoHexagon Safety & Infrastructure provides business solutions to governments and service providers.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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