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News : Raya Among Top 100 Outsourcing Companies Around World

#contactcenterworld, @raya_cx, @IAOP

Cairo, Egypt, Mar, 2022 -- The International Association of Outsourcing Professionals (IAOP) has added Raya Call Center Services, a subsidiary of Raya Holding for Financial Investments, in its list of top 100 outsourcing companies around the world, for the second year in a row.

The IAOP is known for its tireless work on shaping the standards of the outsourcing industry and strengthening the practices of service providers. Its annual Global Outsourcing 100 list is one of the most prominent awards honouring the world’s best outsourcing service providers.

Debbie Hamill, CEO of IAOP, expressed her appreciation for the efforts of the companies participating in the list of honors in the Global Outsourcing 100(R) competition for 2022 in light of the challenges surrounding the world, especially after the spread of the Coronavirus (Covid-19), and added that "the outsourcing industry has proven its importance Therefore, we appreciate the companies’ performance and their ingenuity in providing services."

Ahmed Rifqi, CEO of RCX, commented: "We are delighted to be included in the list of the best outsourcing service providers around the world. It is a great honor to have been chosen for two consecutive years to join this distinguished list, an honor that reinforces our global position as the largest global provider of outsourcing services and experience For our part, we pledge to continue providing our services of the highest quality as well as providing the latest technological solutions to meet challenges and enhance the customer experience, especially in times of crisis."

He added: "This year comes bearing the crowning of our achievements and efforts, as Raya RCX Services, a few weeks ago, also won the Gold Award in the Digital Transformation Strategy category at the Gulf Customer Experience Awards 2022, which proves its outstanding efforts and certifies that it is moving forward in the path of digital transformation. Complete digital transformation."

It is mentioned that the evaluation of companies that join the Global Outsourcing 100 list takes into account four basic dimensions. It is the portfolio of clients and their level of satisfaction with the company’s services, awards and certifications, innovation programs, and corporate social responsibility (CSR). Indeed, Raya Call Center Services has a prominent presence in all four categories.

#contactcenterworld, @raya_cx, @IAOP

Posted by Veronica Silva Cusi, news correspondent

About Raya CX:
Company LogoRAYA Customer Experience is a business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 25 different languages.
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About International Association of Outsourcing Professionals:
Company LogoThe association for improving outsourcing outcomes by bringing together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence.
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