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News : Raya Contact Center Announces Long Term Lease Agreement

#contactcenterworld, @raya_cc

Cairo, Egypt, Sept, 2018 -- Raya Contact Center, the Egyptian provider of comprehensive business process outsourcing (BPO) services, announced signing a long-term lease agreement to rent a 8,400 sqm semi-finished facility in West-Cairo’s Smart Village business park. This new mega facility is expected to host 1,500 workstation/seat capacity, which would be utilised in serving the growing demand for offshore BPO services.


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The new mega facility will complement Raya Contact Centre’s current portfolio of facilities-under-management within Greater-Cairo area, and will adequately satisfy the company’s local growth requirements within the coming period. Finishing and furnishing works in the new facility are to commence immediately, with BPO operations expected to kick-start prior to the end of the fiscal year 2019, and should ramp-up to adequate utilization levels shortly afterwards. Capital expenditure (CAPEX) requirements for this new facility will be financed through a mixed pool of debt and equity, to optimise the project’s capital structure, and maximise expected returns on equity (ROE) and invested capital (ROIC).

"While leveraging upon the increasing financial attractiveness and operational competitiveness of Egypt’s BPO industry, it turned-out-to-be a global pivotal champion, post the pound floatation. Today, we stand-out as a leading regional BPO player in the MENA region, operating top-notch facilities from three countries, and serving a rich and competitive business theatre in Europe, Middle East, and Africa. We are leveraging innovation in our service catalogue and operational excellence, while constantly updating our service offerings to meet our clients’ expectations and requirements," Reem Asaad, Raya Contact Centre’s CEO noted.

#contactcenterworld, @raya_cc

Posted by Veronica Silva Cusi, news correspondent
Source: https://dailynewsegypt.com


About Raya Contact Center:
Company LogoRAYA provides customer support on behalf of clients across verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people. RAYA has been the most preferred partner of customer service, technical support, and global services for fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.
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Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Tuesday, September 25, 2018

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
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stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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