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News : Raycom Technologies Launches ‘Everything as a Service’ in Ghana, Powered by Avaya

#contactcenterworld, @Avaya

Accra, Ghana, Aug 24, 2021 -- Raycom Technologies, an ICT provider, has launched ‘Everything as a Service’, an offering that delivers cloud-based unified communications and contact centre services powered by Avaya (NYSE: AVYA) across Ghana.

"When it comes to delivering stand-out customer experiences, particularly in a post-COVID era, flexibility is key for us. We need to be flexible enough to add agent capacity at times of peak demand; flexible enough to enable agents to work from anywhere at times of reduced travel; and flexible enough to quickly spool up new services that will add value to the customer journey. RayCom and Avaya have given us this flexibility with Everything as a Service," said Mildred Abbey, BSS Manager at Vodafone Ghana.

GCB Bank, meanwhile, is leveraging Everything as a Service to create a unified communications environment that standardises the customer and employee experience and puts subject matter experts at the heart of the customer experience.


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"When our customers contact us, they expect timely information and action, and we want to leverage our experts to enable this. We are unifying the technology through which both our customers and employees communicate to make it easier for frontline agents to get the support and insights they need when dealing with customer requests. ‘Everything as a Service’ has helped us to quickly roll-out the advanced technologies needed to realise this vision, where anyone at the company can solve customer challenges," said Muniru Muktar, Head – Customer Service at GCB.

‘Everything as a Service’ leverages Avaya OneCloud, an AI-powered experience platform that includes CCaaS, UCaaS and CPaaS, and which completely redefines how organisations empower an on-demand workforce to deliver optimal experiences for today’s "everything customer".

"Businesses today are increasingly reliant on advanced communications technologies – whether it’s enabling workstream collaboration from anywhere, or delivering stand-out customer experiences with knowledge-empowered contact centre agents. Everything as a Service provides the agility for organisations to scale their communications technology deployments as they need, add new features and functionalities with ease, and benefit from predictable pricing models," said Ben Atitsogbui, Solution Consultant and CEO at RayCom Technologies.

Fadi Hani, Vice-President – Middle East, Africa and Turkey, Avaya, said: "This significant agreement with Raycom Technologies meets our joint customers’ demands for greater flexibility and faster time to market as they aggressively pursue their digital transformation strategies. With ‘Everything as a Service’, we look forward to supporting Ghanaian businesses as they not only meet customer and employee experience expectations, but actively go about setting new standards of excellence."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About RayCom Technologies:
Company LogoRayCom Technologies Limited is an ICT company incorporated in Ghana in 2002, with the objective of providing a wide spectrum of tailor-fit information communication technology solutions to its clients. RayCom Technologies boasts of several successful deployments and clients both within Ghana, other parts of Africa. RayCom Technologies is a multivendor solution provider in Data, Voice and Video and Digital Solutions. This gives us the flexibility to adapt to the client’s needs and wants: Our process-oriented approach focuses on providing cost effective quality services and solutions. With non-compromising quality, In-budget and on time solutions clients are happy clients for mobile app, software and web design and development.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, August 25, 2021

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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