News : RBS Measures Customer Engagement with Artesian Software
Dec 9, 2014 -- Artesian, a developer of social intelligence software has announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers.
Artesian is working with the RBS team who are creating a stand-alone challenger bank by 2017. The bank, which will be called Williams and Glyn, already exists with RBS group and focuses on small and medium sized businesses providing products and services from branches and corporate offices across the UK.
Running a bank efficiently requires a complex array of performance indicators and RBS have added one more: customer-centricity. The use of the Artesian software has involved the team of relationship managers and the technology is being used to analyse the exchanges between them and their customers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Robert Pailin, Managing Director North Corporate at RBS-Williams and Glyn, said: "We wanted a platform that not only helped our relationship managers understand our customer’s businesses but which would also help to measure how well they are understood. The aim was to go beyond simple verbal transactions and measure the quality of interaction between our team and our customer"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Patronising Agents
About Artesian Solutions:
Artesian Solutions provides Artesian Surveillance, an on-demand market surveillance platform which delivers competitive intelligence to drive sales and marketing productivity.
About Royal Bank of Scotland:
The Royal Bank of Scotland plc (Scottish Gaelic: Banca Rìoghail na h-Alba) is one of the retail banking subsidiaries of the Royal Bank of Scotland Group plc, and together with NatWest and Ulster Bank, provides branch banking facilities in the United Kingdom. Royal Bank of Scotland has around 700 branches, mainly in Scotland though there are branches in many larger towns and cities throughout England and Wales.
Published: Wednesday, December 10, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...