News : ReadSpeaker's speechServer MRCP Solution Now Rated
Foxboro, MA, USA, Sept, 2019 -- ReadSpeaker, a provider of text-to-speech voice solutions, announced that its speechServer MRCP v2.15.1 solution is compliant with key Avaya IX™ Contact Center solutions. Avaya Holdings Corp. (NYSE: AVYA) is a global provider in solutions that enhance and simplify communications and collaboration.
ReadSpeaker is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
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As an Avaya DevConnect Technology Partner, ReadSpeaker can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.
"We are thrilled to have successfully completed compliance testing with Avaya. Testing with the Avaya Aura Experience Portal demonstrates our commitment to provide reliable, accurate TTS voice technology, enabling our mutual customers to deliver enhanced customer service experiences."
-- Steve Moore, General Manager, ReadSpeaker North America
"Technology partners like ReadSpeaker understand the importance of DevConnect compliance testing to our mutual customers. ReadSpeaker's next-generation synthetic voice solutions are helping Avaya provide businesses with self-service options that can help increase customer satisfaction by making interactions more conversational."
-- Eric Rossman, vice president, Partners, Developers and Alliances, Avaya
Posted by Veronica Silva Cusi, news correspondent
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ReadSpeaker is a global voice specialist providing dozens of languages and lifelike voices. Using its own technology, the company delivers some of the most natural-sounding synthesized voices on the market.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, September 17, 2019
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