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News : ReadSpeaker's speechServer MRCP Solution Now Rated

#contactcenterworld, @readspeaker, @Avaya

Foxboro, MA, USA, Sept, 2019 -- ReadSpeaker, a provider of text-to-speech voice solutions, announced that its speechServer MRCP v2.15.1 solution is compliant with key Avaya IX™ Contact Center solutions. Avaya Holdings Corp. (NYSE: AVYA) is a global provider in solutions that enhance and simplify communications and collaboration.

ReadSpeaker is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As an Avaya DevConnect Technology Partner, ReadSpeaker can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.

"We are thrilled to have successfully completed compliance testing with Avaya. Testing with the Avaya Aura Experience Portal demonstrates our commitment to provide reliable, accurate TTS voice technology, enabling our mutual customers to deliver enhanced customer service experiences."
-- Steve Moore, General Manager, ReadSpeaker North America

"Technology partners like ReadSpeaker understand the importance of DevConnect compliance testing to our mutual customers. ReadSpeaker's next-generation synthetic voice solutions are helping Avaya provide businesses with self-service options that can help increase customer satisfaction by making interactions more conversational."
-- Eric Rossman, vice president, Partners, Developers and Alliances, Avaya

#contactcenterworld, @readspeaker, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About ReadSpeaker:
Company LogoReadSpeaker is a global voice specialist providing dozens of languages and lifelike voices. Using its own technology, the company delivers some of the most natural-sounding synthesized voices on the market.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Tuesday, September 17, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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