News : Reckless Drivers? Call 1342
Manila, Philippines, Sept 15, 2015 -- Complaints about public transportation will no longer go unheeded, as the Land Transportation Franchising and Regulatory Board (LTFRB) has set up new hotlines manned by a contact center round the clock.
On Monday, the LTFRB opened its 24/7 nationwide hotlines: 1342 for voice calls, and 0917-5501342 and 0998-5501342 for SMS. They replace the local hotlines which have been disconnected.
The third-party contact center service is provided by Dynamic Outsource Solutions Inc. under a one-year contract bid out recently by the LTFRB, according to agency chair Winston Ginez.
The contact center will not only field complaints but inquiries about LTFRB services and policies, Ginez said.
The hotlines may also be used for citizen reports.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We are encouraging the public to be on citizen patrol in reporting erring public utility vehicle drivers violating traffic rules. Our citizens are assured someone will take their calls so immediate action can be taken," Ginez said in a statement.
This early, Ginez expects the call center to be "flooded" with calls.
LTFRB board member Ariel Inton noted that on Monday alone, the contact center received 25 complaints.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Mandatory Information
About Land Transportation Franchising and Regulatory Board:
The Philippines' Land Transportation Franchising and Regulatory Board, abbreviated as LTFRB, is an agency of the Philippine government under the Department of Transportation and Communications responsible for promulgating, administering, enforcing, and monitoring compliance of policies, laws, and regulations of public land transportation services.
Published: Monday, September 21, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...