News : Record Level of Calls to NSPCC Over Parents' Drink and Drugs Misuse
Shropshire, England, March 6, 2018 -- A record number of people have contacted the NSPCC helpline with concerns about children whose parents were binge drinking or taking drugs – and more than 1,100 referrals were made in Shropshire and the West Midlands in the space of a year.
New figures show that in 2016/17 the children’s charity received 10,207 calls and emails – on average almost 200 a week – about parental substance misuse, which is a 30 per cent increase on 2015/16.
Of these, 8,793 involved more than 15,000 children and were deemed serious enough to be referred on to local authorities or the police.
In the West Midlands – including Shropshire – 1,101 contacts were referred to local authorities or the police in 2016/17.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
The majority of contacts to the NSPCC helpline about substance misuse are from members of the public worried that a parent is drinking too much alcohol, which in turn is affecting their ability to provide a safe and supportive environment for their children.
In many of these cases other concerns such as neglect and physical and emotional abuse against the child, parental domestic abuse and parental mental health issues are also raised as a concern.
More than a third of the children referred to police or local authorities across the UK were aged between one and five, with a further 581 being less than a year old – including unborn children.
NSPCC West Midlands head of service, Sandra McNair, said: "Every child should be able to grow up in a home where they feel safe and supported.
"The sad fact is that many young people are being deprived of this simple right due to one or both of their parents abusing alcohol and/or drugs.
"Adults who are misusing any substance can seek help from effective programmes such as parents under pressure, for the wellbeing of their whole family.
"In doing so they will be encouraged to gain a better understanding of themselves and be supported to achieve changes in their lives that will help them meet their children’s needs."
The NSPCC’s Helpline is available on 0808 800 5000 or via firstname.lastname@example.org
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Opportunities - What To Look For?
More Editorial From NSPCC
The National Society for the Prevention of Cruelty to Children (NSPCC) is a charity campaigning and working in child protection in England, Wales, Northern Ireland and the Channel Islands.
Published: Wednesday, March 7, 2018
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.