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Manchester, England, Sept 5, 2022 -- Greater Manchester Police (GMP) has welcomed its largest ever intake of new call handlers after being placed in Special Measures.
The force has 54 new handlers at Sedgley Park Training Centre who are undergoing an intensive seven-week training course ahead of joining colleagues in the Force Contact Centre (FCC) which is the first point of contact for victims of crime and people in crisis.
The recruitment drive comes in the wake of one of the most challenging periods in GMP’s history, when the force was placed in Special Measures in June last year. At the time, it was identified the force was not responding appropriately to victims of crime and during the peak summer period of 2021, 999 callers were waiting on average 89 seconds for an answer.
At the end of August this year, during the period of highest demand - FCC averaged just 9 seconds to answer emergency 999 calls, which is within the national target set at 10 seconds.
Chief Superintendent Chris Gibson of GMP’s Force Contact Centre said: "The last year has really shone a light on the extraordinary efforts of our workforce and their determination to provide better service for our communities and the people who need it most."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theoldhamtimes.co.uk
About Greater Manchester Police :
Greater Manchester Police is the police service responsible for law enforcement within the metropolitan county of Greater Manchester in North West England.
Published: Tuesday, September 6, 2022
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