San Francisco, CA, USA, Nov 17, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced that Rectangle Health, a healthcare technology provider of payment and patient engagement solutions, has selected Talkdesk CX Cloud as its contact center solution for customer service and customer implementation operations.
"We greatly value the trust healthcare providers have put in us to help them drive patient payments, so providing them with a positive and consistent customer experience is a responsibility we take seriously. While our industry expertise and patented technology set us apart in this highly competitive marketing place, our ability to provide superior support by leveraging innovative solutions allows us to foster customer loyalty," said Joe Rocchio, vice president of operations, Rectangle Health. "The agility, flexibility and stability of Talkdesk CX Cloud allows us to more easily manage customers’ needs through their product innovation and seamless integrations in an easy-to-use and comprehensive solution,"
"Customer service is a cornerstone of businesses today, yet many businesses are not arming agents with the tools they need to succeed, or the ability to learn and improve via visibility and metrics," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk was able to support Rectangle Health’s agents, giving them the chance to do their job more effectively and efficiently, generating better bottom line results for the business overall."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, November 18, 2020
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